Using Kainostore
How to find and open apps in your Kainostore Library
Where your apps appear after a purchase or free claim, how to open them, and what to check if an app is temporarily unavailable.
Your apps, attached to your account
Your Library brings together apps you claim, purchase, or receive access to through Kainostore. It belongs to your Kainostore account, so sign in with the account used to get the app. Browsing a listing alone does not add it to your Library.
The store helps you discover apps and read their listings. Your Library is where you return to the apps you already have. A wallet top-up adds Credits to your balance; you still need to claim or purchase an app's access product to get access to that app.
Opening an app you have access to
Go to Library from the store's navigation and sign in if prompted. Find the app you want to use. When it is ready to launch, choose Open app. The marketplace checks your access as part of opening the app.
Use View details when you want to revisit the app's listing, where available. This is useful when checking what the app offers or whether another product provides a feature you need. Opening a listing is different from buying an additional product.
If your Library looks empty
First check which Kainostore account is signed in. A purchase made with another account will not appear in the current account's Library. Then check that the app claim or purchase completed, rather than just the wallet top-up.
An error loading the Library does not mean your purchases were removed. If the page reports a temporary loading problem, use its retry action. If it asks you to sign in again, restore your session before checking for the app.
- Confirm you are using the account that received access.
- Distinguish a completed purchase from a completed wallet top-up.
- Read the page's loading or sign-in message before retrying.
If an app cannot open right now
Your Library can include an app that is temporarily unavailable. Read the status beside that app: it describes whether the app is ready and which actions are currently available. A missing Open app action does not, by itself, tell you that a purchase failed.
If a launch fails, go back to your Library and choose Open app again. Your purchase is tied to your Kainostore account. If the problem continues, email [email protected] from the address on your Kainostore account, with the app name and the message you saw.